Refund policy

At Bunny & Co, we want you to love your purchase. If something isn’t quite right, we’re here to help. Please review our return policy below.

1. Return Eligibility

We offer a 30-day return window from the date you receive your order.
Items must be unused, unwashed, and in original condition, with all tags attached.

2. Exchanges

The quickest way to receive a different size or style is to return your item and place a new order once your return is approved.

3. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

4. How to Start a Return

Email us at support@bunnyandco.ca with your order number and reason for return.
Once your return is approved, we’ll send you instructions for sending the item back.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 5–10 business days for the refund to appear in your account.
Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at support@bunnyandco.ca within 3 days of delivery.
We’ll arrange a replacement or full refund at no additional cost.

7. Need Help?

If you have any questions about returns or your order, feel free to reach out at support@bunnyandco.ca - we’re always happy to help 🤍